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Privacy & Complaints

We value your trust and take the protection of your personal information seriously. This page explains how we handle your data, and how you can raise a complaint if you’re ever unhappy with the way it’s been used.


How We Handle Your Personal Information
When you purchase a digital product from *You Don’t Need Me, You Need You*, we collect the following information:

  • Your name

  • Your email address

  • Your billing address

  • Your payment details (processed securely by Stripe – we never see or store your full card details)

 

Why we collect this information

  • To process your order and deliver your digital products

  • To contact you about your purchase if needed

  • To meet accounting and legal obligations

 

Where your data is stored

Your data is securely stored in:

  • Wix (our website platform)

  • Stripe (our payment processor)

Both providers comply with UK data protection law and use strong security measures.


How long we keep your data

  • We keep purchase records for up to 6 years to meet tax and legal requirements.

  • Email/contact details are kept only as long as you are an active customer, unless you request deletion sooner.

 

Your rights

At any time, you may request to:

  • Access the data we hold about you

  • Correct inaccurate information

  • Ask us to delete your data (unless we must retain it for legal reasons)


To make a request, please email: support@youdontneedmeyouneedyou.com

 

Complaints About Personal Information

If you have concerns about how your personal data has been collected, used, or stored, you can raise a complaint with us.


How to complain

Please email: support@youdontneedmeyouneedyou.com


If you are making a complaint on behalf of someone else, please include proof that you are authorised to act for them.


What happens next

  • We will acknowledge your complaint within 30 days

  • We will investigate without undue delay and keep you updated

  • We will provide you with a final response promptly once our review is complete

  • We keep records of all complaints, including dates, correspondence, decisions, and any follow-up actions.

 

If you’re not satisfied

If you remain unhappy after our final response, you can escalate your complaint to the UK Information Commissioner (the data regulator).

​​

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

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Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

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